Sport Integrity & Managing Complaints
Bowls Australia has recently replaced several policies addressing behaviours of members and how issues are managed, with updated and in some cases, new policies. To develop these ‘best practice’ policies, they have worked closely with Sport Integrity Australia and signed up to the National Sports Integrity Framework. They have also worked with National Sports Tribunal to develop a suite of policies to assist the sport (at all levels) to deal with grievances, breaches of policy and complaint handling.
But what does this mean for you as an Association or club Board/committee member or general club member?
Well first, it is important to understand the difference between issues addressed by the Sports Integrity Policies, grievances, breaches of policy and complaint handling.
What has changed? How will they impact me?
Prior to these policies coming into effect, Clubs, Associations and States and Territory Associations like Bowls SA, used a Complaint Handling or Member Protection policy to manage complaints. Often these complaints were more matters of personal grievances, rather than ‘true’ member protection issues, and therefore the process of addressing the grievance or complaint was not ideal.
These policies make it clear as to what policy applies, when the required threshold is met or not. The processes mapped out to manage the issue is also clear and stepped out.
With regard to the Sports Integrity Policies, the significant change is all integrity- related complaints for our sport will be processed independently by Sport Integrity Australia under the Complaint, Disputes and Discipline Policy.
Reporting an Issue
All of these policies are available on the Bowls SA website.
The following information is provided as a summary of the relevant policies.
Support, Education & Resources
When it comes to sport integrity and behaviour, it is critical that our athletes and support personnel are aware of their rights and responsibilities. There are a range of tools and resources available to help keep participants informed.