Adding proof of COVID-19 vaccination to mySA GOV

by BOWLSSA7

It’s easy to add your COVID-19 digital certificate to the mySA Gov app. This means you can quickly check in and show proof of your COVID-19 vaccination wherever it is.

How to add your COVID-19 digital certificate to the mySA Gov app

You will need a mySA Gov account to add your proof of COVID-19 vaccination to the mySA Gov app. Creating an account is easy and connects you online with other SA Government services.

When you add your COVID-19 digital certificate to the mySA Gov app, the certificate is only stored on your phone or mobile device and there are controls to ensure your privacy is protected.

Step 1

Make sure you have the latest version of the mySA GOV app on your device. You can download or update it via the App store or Play store.

Step 2

Check that Medicare is linked to your myGov account.

For more information, visit Services Australia.

Step 3

Open the mySA Gov app, select VaxCheck, and then use one of the following methods to share your COVID-19 digital certificate with the mySA Gov app.

Note: if you’re an iPhone user, and you’re using iOS 11 or 12, you’ll need to use the Express Plus Medicare app to share your digital certificate with the mySA Gov app.

Your Medicare online account using myGov

  1. Select Visit myGov.
  2. Log in to my.gov.au
  3. Select Medicare.
  4. Select View proof in Proof of vaccinations.
  5. Select View history and then your name.
  6. Select Share with check in app.
  7. Select mySA Gov check in and follow the prompts to add your COVID-19 digital certificate.

Note: if you’re an iPhone user, your device will need to use iOS 13 or later to share your digital certificate with the mySA Gov app using your Medicare online account though myGov.

The Express Plus Medicare mobile app

  1. Select Download Express Plus Medicare app.
  2. Log in to the Express Plus Medicare app.
  3. Select Proof of vaccinations from Services
  4. Select View history.
  5. Select your name.
  6. Select Share with check in app.
  7. Select mySA Gov check in and follow the prompts to add your COVID-19 digital certificate.

The Individual Healthcare Identifiers service (if you’re not eligible for Medicare)

  1. Select Visit myGov.
  2. Log in to my.gov.au
  3. Select Individual Healthcare Identifiers service.
  4. Select Immunisation history.
  5. Select Share with check in app.
  6. Select mySA Gov and follow the prompts to add your COVID-19 digital certificate.

Note: If you’re not eligible for Medicare and need proof of your COVID-19 vaccination online, you’ll need an Individual Healthcare Identifier (IHI). You can get an IHI through myGov. For more information, visit Services Australia.

For more information, visit Services Australia.

More information

Proof of COVID-19 vaccination

mySA GOV app

COVID SAfe Check-In

Public Activities Direction

Proof of COVID-19 vaccination in mySA GOV questions

Proof of COVID-19 vaccination in mySA GOV questions

I’m having trouble linking Medicare to my myGov account

Services Australia has resources available that can assist you with this. Visit Medicare for help.

I have followed the steps, but I still can’t add the digital certificate to the mySA Gov app?

There are some troubleshooting steps you can follow in the first instance:

  1. Check that you have the latest version of the mySA Gov app on your device. You can download or update it via the App store or Play store.
  2. If you’re using an iPhone iOS 11 or 12, you’ll need to use the Express Plus Medicare app to share your digital certificate with the mySA Gov app.
  3. To share your digital certificate via the Medicare online option and you use an iPhone, you will need to use iOS 13 or later. If you’re using iOS 12 or earlier, try an alternative option.
  4. Make sure your date of birth and name used in your mySA Gov account are the same as those used on the Australian Immunisation Register (AIR). The AIR uses details from your Medicare record. To update personal details with Medicare, visit the Australian Immunisation Register

If you’re still having trouble, you can call the SA COVID Information Line for assistance on 1800 253 787, 8:00 am to 8:00 pm, 7 days per week.

How can I check that my digital certificate has been added to my mySA Gov app?

If your digital certificate has been shared to your mySA Gov app successfully, you will be able to select ‘COVID-19 digital certificate’ on the home screen of the mySA Gov app to display your certificate.

How can I update my mySA Gov account details?

To update your mySA Gov account details, visit https://www.sa.gov.au/mysagov

Why is the mySA Gov app prompting me to add my Medicare number?

If you have an existing mySA Gov account, you may be prompted to add your Medicare number so you can integrate your COVID-19 digital certificate into the mySA Gov app.

I don’t have a mySA Gov account, how do I create one?

Anyone 15 years or older can create a mySA Gov account by downloading the mySA Gov app, selecting ‘Don’t have an account? Signup’ and follow the prompts.

To create a mySA Gov account, you will need:

  • Your Medicare number
  • Access to your personal email address

Can I create a mySA Gov account without a Medicare number?

If you are not eligible for Medicare, but you have an Individual Health Identifier (IHI) you can create a mySA Gov account by visiting a Service SA centre. You will need to take your IHI document with you.

To find your nearest Service SA location, see a list of Customer service centres.

How can I get an Individual Health Identifier?

Services Australia provides information on how to get an Individual Health Identifier (IHI)

I’m not eligible for a mySA Gov account and don’t have any digital devices. How can I show proof of vaccination?

You can print your COVID-19 digital certificate or immunisation history statement at home to carry with you as proof of your vaccination status. A black and white copy will be accepted.

You can print a copy by downloading a PDF using your Medicare online account through myGov or the Express Plus Medicare app.

If you can’t access proof of your COVID-19 vaccination online, you can:

  • Ask your GP to print your COVID-19 digital certificate for you.
  • Call the Australian Immunisation Register on 1800 653 809 between 8:00 am and 5:00 pm, Monday to Friday. Ask them to send your immunisation history statement to you. It can take up to 14 days to arrive by mail.

I am visiting from interstate, can I integrate my vaccination certificate into mySA Gov?

Yes. You can download the mySA Gov app, set up an account and share your vaccination certificate via your Medicare online account, the Express Plus Medicare mobile app, or the Individual Healthcare Identifiers service (if you’re not eligible for Medicare).

I currently use the COVID SAfe check-in without a mySA Gov account. Can I still add my COVID-19 digital certificate to the mySA Gov app?

To integrate your certificate into the mySA Gov app, you will need to create a mySA Gov account.

Simply select ‘Don’t have an account? Signup’ on the mySA Gov home screen and follow the prompts.

To create a mySA Gov account, you will need:

  • Your Medicare number
  • Access to your personal email address

What do I do if the mySA Gov app won’t update to the latest version?

If you need help to update your Google Play apps, visit Google support

For help updating your App Store apps, visit Apple support

If you require additional assistance to update your mySA Gov app to the latest version, SA COVID Information Line for assistance on 1800 253 787, 8:00 am to 8:00 pm, 7 days per week.

I have forgotten my PIN for the mySA Gov app, what do I do?

If you have forgotten your mySA Gov PIN, you can choose to reset your password, which will prompt a reset password link to your registered email address.

If your PIN is entered incorrectly too many times, you will be logged out of the mySA Gov app and asked to log in with your mySA Gov account details.

I don’t have a federal government myGov account to link my Medicare.

To create a myGov account visit: www.my.gov.au

Services Australia has resources available to help you create a myGov account.

I can’t link Medicare to myGov.

Services Australia has resources available to help you if you’re having trouble linking Medicare to myGov.

I’m fully vaccinated but am unable to access my proof of vaccination.

Your vaccination provider needs to add all vaccination doses to the Australian Immunisation Register before you can see your certificate. This can take up to 10 working days from your last vaccination. If you’ve had a booster or third dose, only your last 2 COVID-19 vaccinations will show on your COVID-19 digital certificate.

If you can’t access your COVID-19 certificate, contact the Australian Immunisation Register on 1800 653 809.

For more information, visit: Covid vaccine proof 

Can I add family members’ proof of vaccination to the mySA Gov app?

You can only add your own COVID-19 digital certificate to your mySA Gov app.

If your child is aged 12 or 13 years, you can access their immunisation history statement or COVID-19 digital certificate using myGov or the Express Plus Medicare app, and add it to the digital wallet on your phone.

If your child is 14 years or older, you won’t be able to view their immunisation history statement or COVID-19 digital certificate online. They will need to access their own proof of vaccinations using:

  • Medicare online account through myGov
  • Express Plus Medicare mobile app

What personal information is provided to a venue when I check-in using the mySA Gov app?

No personal information is shared with a venue when you check-in using the mySA Gov app.

What personal information is displayed on the confirmation screen when I check-in using the mySA Gov app?

If you have integrated your certificate into the mySA Gov app, only your name and confirmation that you have a ‘valid certificate’ are displayed on the confirmation screen when you check-in using the COVID SAfe Check-in system.

In the mySA Gov app, you will also be able to select ‘COVID-19 digital certificate’ to show proof of your vaccination status. The digital certificate includes your first and last names, date of birth and the date the certificate is valid from.

I have added the COVID-19 digital certificate to the mySA Gov app, but when I check-in the confirmation screen does not show my vaccination status.

The confirmation screen will only show your vaccination status if proof of vaccination has been mandated under South Australian Health Direction as a condition of entry.

If you’re entering a venue that has elected to be vaccination-only, you will be able to select ‘COVID-19 digital certificate’ on the home screen of the mySA Gov app to show your certificate.

How is my personal information managed by the South Australian Government?

Check-in information collected via the mySA Gov app is encrypted immediately and stored on a secure server within Australia. The information is limited to the date and time, your full name, mobile phone number and venue. The information is only used for contact tracing activities in the event of a COVID-19 outbreak.

Vaccination certificates added to the mySA Gov app are stored in a secure, verifiable and trusted source.

No information is provided to any venue.

For more information, see the mySA Gov privacy statement

I have a medical contraindication, how can I show proof?

If your doctor has updated your record on the Australian Immunisation Register to say you have a medical contraindication, you can add your COVID-19 digital certificate to the mySA Gov app.

Other ways to show proof of your medical contraindication are:

  • A downloaded or printed copy of your COVID-19 digital certificate or immunisation history statement.
  • An exemption completed by a registered medical practitioner.
  • A medical exemption endorsed by SA Health.

I am returning to Australia and received my vaccinations overseas, how do I show proof of vaccination? 

If you are a returning Australian and have been fully vaccinated with an approved vaccine overseas, you can have it recorded on the Australian Immunisation Register (AIR) when you return. It will then appear on your immunisation history statement.

You can ask a recognised vaccination provider in Australia to record your overseas vaccinations on the AIR, if:

  • the vaccine is approved for use or recognised in Australia and
  • you received it on or after 1 October 2020.

The Services Australia website has information about Adding overseas vaccinations to the AIR